All Blog Posts (173)

Connect your customer experience management efforts across the company, and enjoy exponential benefits, according to the 2011 Business-to-Business Customer Experience ManagementBenchmarking Study.

Companies with managers (of their top five methods…

An outstanding resume or nice appearance isn't enough in this day an age when you're looking to hire someone for a job. Many employers are cutting costs by running a background check once a year or in some cases not at all. 



But, even if you run a background check at the time you hire someone are you still able to know if they get into trouble after they're hired? Pre-employment screening should not stop at the initial hiring process. CrimSPY®, a Protection Plus Solutions product…

“Just talk to your customers” was the resounding answer to: “What’s the best way to learn best practices for customer experience management?” — a question I posted on several business-focused social media sites. Yet less than 60% of companies have a formal voice of the customer program.¹ Why? Because we often assume we already know what customers think, or what they “should” think. Somehow it seems straightforward to…

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any…

You've seen the ads depicting crazy business policies that dampen customer experience and make customers cynical. I'm a big fan of free enterprise, but have to admit that self-serving practices have eroded trust and the joy of being a customer.



As each one of us is a customer ourselves, we should understand customer experience management like the back of our hand. Yet, somehow customer experience seems a…

If you are looking for some fun apps for your mobile phone, Softjourn has recently added some apps to Softjourn Labs, for both the iphone and for Android phones.

Check them out!

Snowfall for iPhone - Missing the snow? Watch it falling on your iphone!

MorseBeacon for Android - Send Morse Code messages to your friends, just for…

Ran in to Larry Moseley at TiECon this past weekend and found out about the next installment in his business seminar, looks like an interesting one: "Cash Control Through Budgeting & Forecasting for Businesses" - June 15, 2010.

for more information on it, and to register: http://www.lwmcfo.com/business-seminar/

Then this book may be for you? It is very detailed, but once you understand the different types of cloud providers and the basic areas of security concerns, the book can be used as a good reference to point out your responsibilities for security and your cloud service providers responsibilities.…

Have you tried networking for your Business? Can You measure the business outcomes of your networking effort? Is it worth the time, the stress, the uncertainty, the investment you devoted to it?

John is a management and marketing…

The first one is very effective. It has a tremendous impact on people self-confidence, motivation, and feeling of belonging. Whenever you find someone doing…

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